Privacy Policy

Stackd Marketing ("Stackd Marketing", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, contact us or use our services, how we use that information, who we may share it with and the rights you have in relation to your personal data.

1. Who We Are

Stackd Marketing is a UK-based marketing agency providing digital marketing, advertising, website, lead generation, CRM automation and related marketing services.

Website: www.stackdmarketing.co.uk

For questions about this Privacy Policy or how we use your personal information, please contact us using the contact details provided on our website.

Email: dec.johnson@stackdmarketing.co.uk

2. Information We Collect

We may collect personal information that you provide directly to us when you:

complete an enquiry or contact form; request a marketing review, quotation or information about our services; contact us by email, telephone, WhatsApp or another communication method;

book a call or appointment; become a client of Stackd Marketing; or otherwise communicate with us.

This information may include your name, business name, email address, telephone number and information you provide about your business, marketing requirements or enquiry.

We may also collect technical information when you use our website, such as your IP address, browser or device information, pages visited, interactions with the website, referring website and information collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to: respond to enquiries and requests; provide quotations or information about our services; communicate with prospective and existing clients; provide and manage our marketing services; arrange calls, meetings and appointments; operate and improve our website; understand how visitors interact with our website; measure the performance of our marketing and advertising; maintain appropriate business and financial records; prevent fraud, misuse or security issues; and comply with our legal and regulatory obligations.

Where permitted, we may also use your information to contact you about services we believe may be relevant to your business. Where consent is required for electronic marketing, we will obtain it before sending such communications.

You can ask us to stop sending marketing communications at any time.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Consent
Where you have actively given us permission to process your information for a particular purpose, including where required for certain cookies, tracking technologies or electronic marketing.

Contract
Where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legitimate interests
Where processing is necessary for our legitimate business interests, such as responding to business enquiries, managing client relationships, improving our services, protecting our business and understanding business performance, provided those interests are not overridden by your rights and interests.

Legal obligation
Where we need to process or retain information to comply with applicable laws, tax requirements or other legal obligations.

The ICO requires organisations to tell individuals which lawful basis they rely upon for processing personal data.

5. Website Forms and Enquiries

When you submit a form through our website, we use the information you provide to respond to your enquiry and manage our relationship with you.

Information submitted through our website may be stored within the systems we use to manage enquiries, communications and customer relationships.

Please only provide information that is relevant to your enquiry.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Some technologies are necessary for the website to operate correctly. We may also use optional technologies for analytics, website improvement and advertising measurement.

Where consent is required, optional tracking technologies will only be used after you have made the appropriate choice through our cookie consent system.

You can choose to accept optional cookies or continue using the website with essential cookies only.

The ICO's current guidance covers not only traditional cookies but technologies such as tracking pixels, web storage, scripts and tags.

7. Meta Pixel

Our website may use the Meta Pixel provided by Meta.

When you consent to advertising cookies and technologies, the Meta Pixel may collect information about visits and interactions with our website. This can help us understand the effectiveness of advertising campaigns, measure conversions and improve advertising.

Information collected through the Meta Pixel may be processed by Meta in accordance with its own privacy practices.

Advertising tracking technologies require consent under current ICO guidance.

8. Microsoft Clarity

We use Microsoft Clarity to help us understand how visitors interact with our website.

Where you have provided the required consent, Clarity may collect information about website usage and interactions. This can help us understand how our website is being used, identify usability problems and improve the visitor experience.

Information collected through Microsoft Clarity may be processed by Microsoft in accordance with its own privacy practices.

9. CRM and Website Systems

We use third-party software and technology providers to operate our website, manage enquiries and provide our services.

This may include customer relationship management, website hosting, communications, analytics, advertising, automation, payment and other business software providers.

These providers may process personal information on our behalf where necessary to provide their services.

We only aim to provide them with the information reasonably necessary for the relevant purpose and expect appropriate safeguards to be used when personal information is processed.

10. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business or provide our services, including providers of:

website and hosting services;

CRM and automation software;

email, telephone, SMS or communication services;

analytics and website measurement;

advertising platforms;

payment and accounting services; and

professional services.

We may also disclose information where required by law, regulation, court order or another legitimate legal requirement.

11. International Data Transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable UK data protection law.

12. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing enquiries, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

13. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or online storage system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

request access to personal information we hold about you;

ask us to correct inaccurate or incomplete information;

request deletion of your personal information in certain circumstances;

request restriction of processing in certain circumstances;

object to certain processing;

withdraw consent where processing is based on consent; and

request transfer of certain information where applicable.

If you wish to exercise any of these rights, contact us using the details provided in this Privacy Policy.

You also have the right to raise a concern with the UK's Information Commissioner's Office if you are unhappy with how your personal information has been handled.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the relevant privacy policy when visiting another website.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, legal requirements or the way we process personal information.

When we make changes, we will update the "Last updated" date at the top of this page.

17. Contact Us

If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:

Stackd Marketing
Website: www.stackdmarketing.co.uk
Email: dec.johnson@stackdmarketing.co.uk